HRD Corp Claimable2 DaysSales & Service

Mastering Aftersales Selling, Negotiation & Customer Service Excellence

Aftersales teams drive service revenue, manage customer expectations and build long-term loyalty. This practical 2-day programme, built for dealership and service-centre professionals, develops the selling, negotiation and customer-service skills to recommend services confidently, handle price and warranty objections ethically, and deliver experiences that bring customers back.

Duration

2 Days

Funding

HRD Corp

This programme is right for you if…

You're a service advisor or aftersales executive at a dealership or service centre

You handle service recommendations, quotes and warranty conversations

You want to negotiate confidently without damaging customer trust

You lead a service team and want to lift revenue and repeat visits

You want to combine selling with genuine service excellence

Programme Modules

What the programme covers

Day 1

Introduction to aftersales selling: the dealership sales process, customer needs analysis, rapport and trust-building. Effective aftersales selling techniques: questioning, translating technical issues into value, presenting packages and closing approvals. Negotiation skills for service advisors: concepts, preparation, boundaries and handling objections.

Day 2

Customer service excellence in service centres: the role of service in loyalty and profitability, communication and empathy. Problem-solving and conflict resolution: diagnosing issues and resolving conflicts professionally. Evaluation and action planning, plus ACE tools: Appearance, Communication and Ethics.

Learning Outcomes

What your team will be able to do

✓ Apply an effective, structured aftersales selling process

✓ Translate technical service issues into clear, value-based recommendations

✓ Negotiate confidently and ethically while protecting customer trust

✓ Handle price, warranty and service objections professionally

✓ Resolve service conflicts and solve problems that protect loyalty

✓ Combine selling with service excellence through appearance, communication and ethics

Google Reviews

What our students say on Google

5.0based on 12 reviews about this programme

P10X Academy holds an average of 4.9★ across 194 Google reviews.

“Perfect 👍 this is an example of a natural-style Google Review but still looks genuine & professional — perfect if Rina wants to write a review for Coach Kaio / P10x Academy: --- ⭐️⭐️⭐️⭐️⭐️ I joined the TikTok Live & Strategies program with Coach Kaio & P10x Academy — it's the best! 😍 Before this, I was kind of lazy about creating content and tired every time I went live, feeling like the results were nowhere to be seen. But after learning with Coach Kaio, I immediately saw a quick and easy way to create content without stress. What I like the most — the 2-in-1 concept, go live and get lots of content to reuse. Coach Kaio also introduced many apps that simplify the process of creating content, it really saves a lot of time! Now every time I go live, I know how to maximize the results into quality content. If you also want to improve your content game, I highly recommend learning with Coach Kaio & P10x Academy. It's really worth it 🔥”
RP
Rina Proton
8 months ago
“⭐️⭐️⭐️⭐️⭐️ Saya Zahari Ahmad, Sales Advisor dari Proton Ming Heng Gombak. Sebelum join program TikTok Live & Strategies by Coach Kaio & P10x Academy, saya memang blur bab content dan live — tak tahu nak start dari mana, nak buat video pun rasa susah. Lepas join, banyak sangat benda saya belajar — dari setup video, cara buat content, sampai cara cari tajuk & skrip guna ChatGPT pun Coach ajar dengan detail. Paling best, Coach Kaio ajar dengan bahasa yang mudah faham, tak terlalu teknikal, dan memang boleh terus apply lepas kelas. Sekarang saya dah lebih yakin buat video dan live, idea pun senang nak keluar. Memang terbaik Coach Kaio, banyak sangat tunjuk ajar dan strategi yang saya boleh guna terus dalam kerja harian. Highly recommend! Mantap Coach! 🔥🔥”
ZA
Zahari Ahmad
8 months ago
“⭐⭐⭐⭐⭐ Serius mind-blowing! 🚀 Saya join Program TikTok Live & Strategies by Coach Kaio & P10x Academy dan… WOW 😱🔥 Dulu setiap kali nak buat Live, confirm blank + gugup 🤯 Idea pun tak keluar, rasa awkward gila depan camera 😂 Lepas join program ni — game totally changed! 💪 Belajar guna AI untuk generate ideas, hook, content flow… terus tak takut nak Live. Now bila tekan button “Go Live” je — CONFIDENT mode ON 😎🎥 Coach Kaio & team memang power gila, energy contagious, support tiptop! Semua benda diajar step-by-step, very practical, bukan teori kosong. Kalau you memang nak naikkan game TikTok Live, stop overthinking & just JOIN. This is THE program! 🔥🔥🔥 Worth every second & every cent. No cap — P10x memang padu! 💯🔥”
ML
michael lim
8 months ago
“Saya sangat berpuas hati dengan program TikTok Live & Strategies oleh Coach Kaio dan P10x Academy. Sebelum ni saya agak janggal guna aplikasi TikTok — tak tahu cara buat video, edit, dan nak buat live pun rasa susah. Tapi lepas join program ni, saya belajar banyak benda penting. Sekarang saya dah tahu cara yang betul dan efektif untuk hasilkan konten tentang kereta, edit video dengan mudah, dan buat live yang menarik. Yang paling best, saya nampak peningkatan lead dan sales selepas apply strategi yang diajar. Saya sangat recommend Coach Kaio kepada sesiapa yang nak belajar TikTok dari zero sampai boleh jadi expert. Memang berbaloi! — Mohd Saiful bin Mohd Juzup, Proton Ming Heng Motor Jalan Gombak Setapak 🚗”
MS
Mohd Saiful
8 months ago
“I came all the way from Australia to attend a 10 day tinting course. Coach Sam was very professional and stayed by my side the whole time. Whenever I made a mistake, he stopped me and explained everything in detail. They teach you properly here and give you plenty of practice until you improve and fix your mistakes. I’m extremely grateful to the entire P10X team for the amazing experience I had with them. If you want to learn professional window tinting or wrapping, this is the place with professional training. Regards Silman”
BT
BT Tube
2 months ago
“I recently attended a training workshop by P10X Academy, and it was super helpful! Coach KAIO explained TikTok content creation and live strategies in a very clear and practical way. I learned a lot about how to grow my audience and make more engaging videos. I recommend this academy to anyone who wants to improve their TikTok marketing skills!”
J2
jay 2den
8 months ago
“Training untuk TikTok yang sangat impressif. Dari pendedahan dan update terkini tentang marketing melalui sosial media, idea menyusun konten melalui AI Chat GPT sangat memudahkan Dan memperrcepatkan tugasan membina branding yang berjaya. Tq coach”
AA
abu anas
a year ago
“Had an amazing training session with Coach Sheera & Coach Erni on TikTok Content & Live. The training was easy to understand very engaging and I truly enjoyed every moments.Highly recommended for anyone who wants to level up their TikTok skills”
LN
Linda Nasir
10 months ago
“Great experience with P10X Academy! I had some problems with the HRDC claim, but Ms. Wanie explained everything clearly. She was fast to reply and very helpful. Thanks to her, everything went smoothly. Really appreciate her support!”
A
Adam
11 months ago
“I am very happy with the training at P10X Academy. The team was friendly and professional. Ms. Wanie helped me a lot during the process. She really cares about students and wants to see them succeed. I highly recommend this place!”
YM
Yana Marliana
11 months ago
“I have join training Tiktok with P10X Academy , the training were superb!!! A lot of things that i learn thru 2 days of training, i would suggest this training to others who want to learn more about Tiktok Content & Live 🥰 …”
A9
aisah 99_
10 months ago
“Program Coach Kaio & P10X Academy memang next level. Ajar cara guna TikTok secara strategik, bukan sekadar buat content ikut trend. Result memang nampak! Recommended untuk semua business owner dan management.”
KM
Kumar Mahadevan
8 months ago

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FAQ

Course questions

Who is this programme designed for?

It is built specifically for dealership and service-centre teams, namely service advisors, aftersales executives and service managers, though the selling, negotiation and service skills apply to any customer-facing role.

Is it theory or practical?

It is highly practical, delivered through lecture, demonstration and role-playing so participants rehearse real aftersales conversations, objections and negotiations.

Is this course HRD Corp claimable?

Yes. P10X Academy is a registered HRD Corp training provider and eligible employers can claim the full fee through the levy. We assist with the eTRIS claim process end to end.

Can it be tailored to our service centre?

Yes. Run in-house, we can align scenarios to your service packages, warranty policies and customer situations. Contact us to arrange a customised session.