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HRD Corp Claimable2 DaysSales & Service

Rev Up Your Service: The FISH! Way to Service Excellence

Inspired by the world-renowned FISH! philosophy from Seattle's Pike Place Fish Market, this 2-day programme is built for automotive service centres and any customer-facing team that wants to rev up its service culture. Participants learn to bring energy and play into daily work, make every customer's experience memorable, stay genuinely present, and choose a positive attitude, even in difficult situations.

Duration
2 Days
Funding
HRD Corp
Category
Sales & Service
Delivery
Theory & Practical
WhatsApp Us Fill in Enquiry Form
Rev Up Your Service: The FISH! Way to Service Excellence: HRDC corporate training at P10X Academy
Who It's For

This programme is right for you if…

You work in an automotive service centre, workshop or dealership front line
You're in any customer-facing role and want to lift the customer experience
You want practical tools to stay positive under pressure and difficult customers
You lead a service team and want to build stronger teamwork and morale
You want customers to remember your service, not just your product
Programme Modules

What the programme covers

Module 1

Introduction to the FISH! Philosophy.

Module 2

Play: creating a fun, energetic work environment.

Module 3

Make Their Day: crafting memorable customer experiences.

Module 4

Be There: active engagement and listening.

Module 5

Choose Your Attitude: a positive mindset.

Module 6

Product Knowledge and the FISH! Philosophy.

Module 7

Building Teamwork with FISH!

Module 8

Dealing with Difficult Situations the FISH! Way.

Module 9

Feedback, Reflection and Continuous Improvement.

Learning Outcomes

What your team will be able to do

✓ Apply the four FISH! practices: Play, Make Their Day, Be There, Choose Your Attitude
✓ Create a more energetic, fun and engaged service environment
✓ Craft memorable customer experiences that build loyalty
✓ Stay genuinely present and listen actively to customers
✓ Handle difficult customers and situations while staying positive
✓ Strengthen teamwork and combine product knowledge with FISH! values
Google Reviews

What our students say on Google

5.0based on 12 reviews about this programme

P10X Academy holds an average of 4.9★ across 194 Google reviews.

  • “Perfect 👍 this is an example of a natural-style Google Review but still looks genuine & professional — perfect if Rina wants to write a review for Coach Kaio / P10x Academy: --- ⭐️⭐️⭐️⭐️⭐️ I joined the TikTok Live & Strategies program with Coach Kaio & P10x Academy — it's the best! 😍 Before this, I was kind of lazy about creating content and tired every time I went live, feeling like the results were nowhere to be seen. But after learning with Coach Kaio, I immediately saw a quick and easy way to create content without stress. What I like the most — the 2-in-1 concept, go live and get lots of content to reuse. Coach Kaio also introduced many apps that simplify the process of creating content, it really saves a lot of time! Now every time I go live, I know how to maximize the results into quality content. If you also want to improve your content game, I highly recommend learning with Coach Kaio & P10x Academy. It's really worth it 🔥”

    Rina Proton

    8 months ago

  • “⭐️⭐️⭐️⭐️⭐️ Saya Zahari Ahmad, Sales Advisor dari Proton Ming Heng Gombak. Sebelum join program TikTok Live & Strategies by Coach Kaio & P10x Academy, saya memang blur bab content dan live — tak tahu nak start dari mana, nak buat video pun rasa susah. Lepas join, banyak sangat benda saya belajar — dari setup video, cara buat content, sampai cara cari tajuk & skrip guna ChatGPT pun Coach ajar dengan detail. Paling best, Coach Kaio ajar dengan bahasa yang mudah faham, tak terlalu teknikal, dan memang boleh terus apply lepas kelas. Sekarang saya dah lebih yakin buat video dan live, idea pun senang nak keluar. Memang terbaik Coach Kaio, banyak sangat tunjuk ajar dan strategi yang saya boleh guna terus dalam kerja harian. Highly recommend! Mantap Coach! 🔥🔥”

    Zahari Ahmad

    8 months ago

  • “⭐⭐⭐⭐⭐ Serius mind-blowing! 🚀 Saya join Program TikTok Live & Strategies by Coach Kaio & P10x Academy dan… WOW 😱🔥 Dulu setiap kali nak buat Live, confirm blank + gugup 🤯 Idea pun tak keluar, rasa awkward gila depan camera 😂 Lepas join program ni — game totally changed! 💪 Belajar guna AI untuk generate ideas, hook, content flow… terus tak takut nak Live. Now bila tekan button “Go Live” je — CONFIDENT mode ON 😎🎥 Coach Kaio & team memang power gila, energy contagious, support tiptop! Semua benda diajar step-by-step, very practical, bukan teori kosong. Kalau you memang nak naikkan game TikTok Live, stop overthinking & just JOIN. This is THE program! 🔥🔥🔥 Worth every second & every cent. No cap — P10x memang padu! 💯🔥”

    michael lim

    8 months ago

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Bring this training to your team

Speak to us about HRD Corp claiming, scheduling and customising this programme for your organisation.

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FAQ

Course questions

It's ideal for automotive service centres and dealership front lines, but the FISH! philosophy applies to any customer-facing team: retail, hospitality or general service staff will benefit equally.
Yes. P10X Academy is a registered HRD Corp training provider and eligible employers can claim the full fee through the levy under the SBL or SBL-Khas scheme. We assist with the eTRIS application.
Over two days (9am–5pm) through interactive activities, role-play and group discussion, so participants practise the FISH! practices in scenarios close to their real day-to-day work, including handling difficult customers.
Yes. Run in-house at your premises or at our Bandar Sunway facility, we can weave in your actual products, service processes and common customer scenarios. Contact us to arrange a tailored session.