HRD Corp Claimable2 DaysSales & Service
Mastering Selling, Negotiation & Customer Service Skills
Selling, negotiating and serving customers well are three sides of the same skill set. This practical 2-day programme builds your team's ability to sell effectively, negotiate mutually beneficial outcomes, resolve conflict professionally and deliver customer service that keeps clients coming back, anchored by the ACE framework of Appearance, Communication and Ethics.
Duration
2 Days
Funding
HRD Corp
Category
Sales & Service
Delivery
Theory & Practical
Who It's For
This programme is right for you if…
You work in sales or business development and want sharper closing skills
You're customer-facing and want to handle complaints and conflict with confidence
You negotiate with clients, vendors or partners as part of your role
You lead a sales or service team and want a shared standard for excellence
You want practical tools to project professionalism in every customer interaction
Programme Modules
What the programme covers
Module 1
Introduction to Selling: the fundamentals of the sales process and the mindset of an effective salesperson.
Module 2
Effective Selling Techniques: questioning, presenting value and closing with confidence.
Module 3
Negotiation Skills: reaching mutually beneficial outcomes through preparation, positioning and give-and-take.
Module 4
Customer Service Excellence: the principles and practices that turn transactions into lasting relationships.
Module 5
Problem-Solving and Conflict Resolution: handling complaints and disagreements professionally and calmly.
Module 6
Evaluation and Feedback: reviewing performance and building a personal improvement plan.
Module 7
ACE Tools: Appearance, Communication and Ethics as the foundation of professional selling and service.
Learning Outcomes
What your team will be able to do
✓ Apply the fundamentals of an effective, structured selling process
✓ Use proven selling techniques to present value and close with confidence
✓ Negotiate to reach mutually beneficial outcomes with clients and partners
✓ Deliver customer service that builds loyalty and repeat business
✓ Resolve conflicts and solve problems calmly and professionally
✓ Apply the ACE framework, Appearance, Communication and Ethics, in every interaction
Google Reviews
What our students say on Google
5.0based on 12 reviews about this programme
P10X Academy holds an average of 4.9★ across 194 Google reviews.
“Perfect 👍 this is an example of a natural-style Google Review but still looks genuine & professional — perfect if Rina wants to write a review for Coach Kaio / P10x Academy: --- ⭐️⭐️⭐️⭐️⭐️ I joined the TikTok Live & Strategies program with Coach Kaio & P10x Academy — it's the best! 😍 Before this, I was kind of lazy about creating content and tired every time I went live, feeling like the results were nowhere to be seen. But after learning with Coach Kaio, I immediately saw a quick and easy way to create content without stress. What I like the most — the 2-in-1 concept, go live and get lots of content to reuse. Coach Kaio also introduced many apps that simplify the process of creating content, it really saves a lot of time! Now every time I go live, I know how to maximize the results into quality content. If you also want to improve your content game, I highly recommend learning with Coach Kaio & P10x Academy. It's really worth it 🔥”
RPRina Proton
8 months ago
“⭐️⭐️⭐️⭐️⭐️ Saya Zahari Ahmad, Sales Advisor dari Proton Ming Heng Gombak. Sebelum join program TikTok Live & Strategies by Coach Kaio & P10x Academy, saya memang blur bab content dan live — tak tahu nak start dari mana, nak buat video pun rasa susah. Lepas join, banyak sangat benda saya belajar — dari setup video, cara buat content, sampai cara cari tajuk & skrip guna ChatGPT pun Coach ajar dengan detail. Paling best, Coach Kaio ajar dengan bahasa yang mudah faham, tak terlalu teknikal, dan memang boleh terus apply lepas kelas. Sekarang saya dah lebih yakin buat video dan live, idea pun senang nak keluar. Memang terbaik Coach Kaio, banyak sangat tunjuk ajar dan strategi yang saya boleh guna terus dalam kerja harian. Highly recommend! Mantap Coach! 🔥🔥”
ZAZahari Ahmad
8 months ago
“⭐⭐⭐⭐⭐ Serius mind-blowing! 🚀 Saya join Program TikTok Live & Strategies by Coach Kaio & P10x Academy dan… WOW 😱🔥 Dulu setiap kali nak buat Live, confirm blank + gugup 🤯 Idea pun tak keluar, rasa awkward gila depan camera 😂 Lepas join program ni — game totally changed! 💪 Belajar guna AI untuk generate ideas, hook, content flow… terus tak takut nak Live. Now bila tekan button “Go Live” je — CONFIDENT mode ON 😎🎥 Coach Kaio & team memang power gila, energy contagious, support tiptop! Semua benda diajar step-by-step, very practical, bukan teori kosong. Kalau you memang nak naikkan game TikTok Live, stop overthinking & just JOIN. This is THE program! 🔥🔥🔥 Worth every second & every cent. No cap — P10x memang padu! 💯🔥”
MLmichael lim
8 months ago
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FAQ
Course questions
It's built for sales executives, business development staff, customer service teams and anyone in a customer-facing role who wants stronger selling, negotiation and service skills. No prior sales training is required.
Yes. P10X Academy is a registered HRD Corp training provider, so eligible employers can claim the full course fee through the levy under the SBL-Khas or SBL scheme. Our team assists with the entire eTRIS application.
Over two days (9am–5pm) through lecture, demonstration and role-play, so participants practise real selling, negotiation and service scenarios rather than just discussing theory.
Yes. Run in-house at your premises or our Bandar Sunway facility, we can adapt scenarios to your products, customers and typical objections. Contact us to arrange a customised session.